1. Introduction

This Privacy Policy explains how Digital Abu Dhabi Card ("we," "us," or "our") collects, uses, shares, and protects your personal information when you use our services, including our website at dhabibus.shop, mobile applications, and card services (collectively, the "Services").

We are committed to protecting your privacy and ensuring the security of your personal information. By using our Services, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, postal address, date of birth, identification documents, and payment information.
• Card Usage Information: Transaction history, card balance, and travel patterns.
• Device Information: IP address, browser type, device type, operating system, and other technical information about your device.
• Location Information: Information about your location when you use our Services, including GPS coordinates and travel routes.
• Communication Information: Records of your communications with us, including customer service inquiries and feedback.

3. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our Services
• To process transactions and manage your account
• To verify your identity and prevent fraud
• To improve our Services and develop new features
• To communicate with you about your account and our Services
• To send you marketing communications (with your consent)
• To comply with legal obligations
• To protect our rights, property, and safety, and the rights, property, and safety of others

4. Information Sharing

We may share your information with:

• Service Providers: Third-party companies that perform services on our behalf, such as payment processing, data analysis, and customer service.
• Transportation Partners: Public transportation authorities and operators to facilitate your use of transportation services.
• Government Authorities: When required by law, court order, or other legal processes.
• Business Partners: In connection with joint marketing efforts or promotional offers (with your consent).
• Corporate Transactions: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate or incomplete information
• The right to delete your personal information
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on our website, analyze usage patterns, and deliver personalized content. You can control cookies through your browser settings, but disabling certain cookies may limit your ability to use some features of our Services.

8. Children's Privacy

Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected personal information from a child under 16, please contact us immediately.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We will take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website and changing the "Last Updated" date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Digital Abu Dhabi Card
Al Wahda Mall, Level 2
Abu Dhabi, UAE
Email: [email protected]
Phone: +971 2 555 1234

12. Last Updated

This Privacy Policy was last updated on May 27, 2025.